Rentals FAQ
Booking and Payment
How does payment through Campcruisers work? How long do I have to wait for my money after a customer has booked?
How can I verify that a customer has paid, even though the money hasn't reached me yet?
What is Stripe? Do I have to pay for it? What do I need for registration?
Can renters easily cancel through Campcruisers? How does the cancellation process work exactly?
Terms, Conditions & Pricing
Where can I find the terms and conditions of Campcruisers? What regulations do I need to consider as a Provider?
Do I have fixed costs if I want to rent out through Campcruisers? What are the costs? What is the commission?
The Campcruisers website offers a free trial for Providers. So why do I need to enter my payment details?
What happens to my listings if I cancel my annual package with Campcruisers?
I booked an annual package through the Campcruisers website. When will I receive the invoice?
Rent houseboats
I am a houseboat charterer and want to offer houseboats for rent through Campcruisers. What do I need to do for that?
Services and Features
What features are included in my Campcruisers rental company account? Do I need an annual package to use all the features?
Can I store my rental terms myself?
Can I set my own cancellation conditions?
I use ERP software in my rental business. Is it possible to synchronize my rental items with Campcruisers?
I have different prices depending on the season. Can I set seasonal prices on Campcruisers?
How does the last-minute feature work? Who sets the prices for last-minute offers?
Do my vehicles need to be directly bookable? Or can I also receive rental inquiries and manually confirm availability?
How does the mileage regulation work at Campcruisers?
Can I specify a minimum age for the driver?
Can I set a minimum rental period?
Is there a possibility to grant early booking discounts to tenants?
Can I offer long-term rental discounts?
About Campcruisers
What is Campcruisers?
Who are the investors behind Campcruisers?
What's the vision behind Campcruisers? What's different about Campcruisers?
Renting campervan pitches
I want to market my campsite through Campcruisers and offer campervan pitches. What do I need to do for that?
I want to offer campervan pitches on my private property and host campers. What do I need to do for that?
Do I have to pay taxes on income from renting out campervan pitches on my property?
Is renting out campervan pitches on my property legal? Where can I get information?
How much space should I consider if I want to rent out a private area as a campervan pitch?
What do I need to offer campers if I rent out a pitch privately?
Is there a contract between Campcruisers and me as a campsite provider?
Can I temporarily block my pitch?
Can I, as a host or provider, cancel a pitch booking?
Renting caravans and campervans
I want to rent out Campcruisers motorhomes or caravans. What do I need to do for that?
Do I need special insurance to offer campervans with Campcruisers?